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Before you write

The more specific you are, the faster we can quote you. What we really need is the exact model and what is wrong with it. An iPhone 13 is not a 13 Pro, and a cracked screen is not a screen that looks fine but does not respond to touch, and the price changes considerably with that.

If you have the device in front of you, the model is in settings: on iPhone, under General and then About; on Android, under About phone. If you cannot find it, send us a photo of the device and we will identify it. Tell us too whether it was dropped, got wet, or has already been opened by another shop, because that changes the diagnosis.

We reply during store hours, Monday through Friday and Saturday mornings. If you are in a hurry, WhatsApp is the fastest route and we usually answer within minutes. And if you would rather not wait for anything, you can walk into either store without an appointment: the diagnostic is free and no heads-up is needed.

One question we get constantly and may as well answer here: for most repairs we do not need your passcode. We only ask for it when something has to be tested from inside the system, like Face ID or the fingerprint reader after a screen replacement, and in that case we test it with you watching. We do not touch your photos or your messages either: replacing a screen or a battery does not touch the data on the device.