Privacy Policy

At NOUS MOVIL REPAIR (www.nousmovil.com) we respect your privacy. This policy explains what information we collect, how we use it, and what rights you have over it.

1. Information we collect

We collect the information you provide directly when filling out a contact or quote form (name, phone, email, device and issue description), when messaging us on WhatsApp, or when bringing your device in for repair (name, phone and, when applicable, device information). We also automatically collect website usage data (pages visited, device, browser) through analytics tools such as Google Analytics.

2. How we use your information

We use your information to respond to quote or contact requests, coordinate your device repair, honor the 90-day warranty, and improve our website and services. We do not sell your personal information to third parties.

3. Who we share your information with

We share limited information with service providers that help us run the business: contact form processing (Resend), web analytics (Google Analytics, Google Tag Manager) and advertising (Meta Pixel), when these tools are active. These providers only receive the information necessary to provide their service.

4. Cookies

We use cookies to remember your language preference (ES/EN) and, when active, for analytics and advertising. You can disable cookies in your browser settings, though this may affect some site features.

5. Security of devices under repair

We recommend backing up your data before bringing your device in for repair. While we handle your personal data stored on the device with care during repair, we are not liable for data loss except in cases of proven negligence by our staff.

6. Your rights

You can request access to, correction of, or deletion of your personal information by emailing us at support@nousmovil.com.

7. Children’s privacy

Our services are directed at adults. We do not knowingly collect information from children under 13 without parental or guardian consent.

8. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with the corresponding update date.

9. Contact

If you have questions about this policy, email us at support@nousmovil.com or visit either of our stores in Kendall or Hialeah, FL.